The Appliance Parts Store — home
Policy

Returns

A full month to change your mind. 30-day returns, no restock fee. Here is exactly how it works.

Window

30-day return window

Any part in resalable condition can be returned within 30 days of delivery. We would rather you buy with confidence than guess twice.

There is no restock fee. You pay return shipping unless the return is our error (wrong part shipped, damaged in transit, or not as described) — in that case we cover it.

Process

How to return a part

  • Contact us with your order number and the part number — phone or email both work.
  • We confirm eligibility and issue an RMA number with the return address.
  • Pack the part the way it arrived (or equivalently well) and include the RMA number inside the box.
  • Ship it back; share the tracking number with us.
  • Once the part arrives and passes inspection, your refund is issued to the original payment method.
Condition

Condition requirements

Parts must be unused, undamaged, and complete — original packaging, cables, screws, and any included documentation. Electrical components that have been wired in, and anything with installed seals or gaskets, generally cannot be resold and may be declined; if in doubt, ask before installing.

Refunds

Refund timing

Refunds are processed within a few business days of the returned part passing inspection. Your bank or card issuer may take an additional cycle to post the credit.

Exchanges

Wrong part? Exchange instead

If you ordered the wrong part, an exchange for the correct number is usually faster than a refund-and-reorder — tell us what you actually need and we will work out the difference.